This Privacy Policy explains how Fauwkz Coaching (“we”, “us”), operated by Matthew James Warner in British Columbia, Canada, collects, uses and protects personal information when you visit fauwkz-coaching.com or book a coaching session. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
Information we collect
- Booking details: your Discord username, email address, the Marvel Rivals replay codes you send, the coaching package you choose, and the session time and timezone you select.
- Payment information: payments are processed by Stripe. We never see or store your full card number; we receive confirmation that a payment succeeded, the amount, and the email address used at checkout.
- Technical information: like most websites, our servers and our network provider (Cloudflare) process your IP address, browser type and similar data to deliver the site, prevent abuse (for example rate limiting) and measure basic, privacy-friendly traffic statistics.
How we use it
- To take payment, schedule and deliver your coaching session.
- To send booking confirmations and contact you about your session.
- To review the replays you share so the session is tailored to you.
- To keep the site secure and meet our legal, tax and accounting obligations.
We do not sell your personal information or use it for third-party advertising.
Who we share it with
We share only what is needed with service providers that help us run the business: Stripe (payments), Resend (booking emails), Cloudflare (network and security) and our website host. Some of these providers store data outside Canada, including in the United States and the European Union, where it may be accessible to authorities under local law. We may also disclose information if required by law.
Cookies
The public site does not use advertising or tracking cookies. Stripe and Cloudflare may set strictly necessary cookies for fraud prevention and security. A sign-in cookie is used only on the coach’s private admin page.
How long we keep it
We keep booking records for as long as needed to provide coaching and follow up with you, and payment records for as long as Canadian tax law requires. Incomplete booking sessions that were never paid for are removed periodically.
Your choices and rights
You can ask to access or correct the personal information we hold about you, or ask us to delete it where we are not legally required to keep it. You may also withdraw consent to future use, though we may then be unable to provide coaching. Email bookings@fauwkz-coaching.com and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Information and Privacy Commissioner for British Columbia.
Young players
Our services are intended for players aged 13 and over. If you are under the age of majority in your province or country (19 in British Columbia), please have a parent or guardian review this policy and agree to the booking.
Security
We use HTTPS, payment processing by Stripe, and access controls to protect your information. No method of transmission or storage is completely secure, but we take reasonable steps to keep your data safe.
Changes and contact
We may update this policy from time to time; the date above shows the latest version. Questions? Contact Matthew James Warner at bookings@fauwkz-coaching.com.