These Terms apply when you use fauwkz-coaching.com or book coaching from Fauwkz Coaching, operated by Matthew James Warner (“Coach”, “we”, “us”) in British Columbia, Canada. By booking a session you agree to these Terms.
The service
We offer online Marvel Rivals coaching for individuals and teams, delivered over Discord. Individual sessions last 50–70 minutes and team sessions 60–90 minutes, unless agreed otherwise. Coaching is educational: we’ll work hard to help you improve, but we can’t guarantee specific results such as a rank, rating or tournament placement.
Booking and payment
- Sessions are paid in advance through Stripe’s secure checkout. Prices are shown on the site and at checkout, along with any applicable taxes. Your card provider may apply its own currency conversion fees.
- After paying, you choose a time on the booking calendar. Your session is confirmed once you receive a confirmation email.
- Please provide an accurate Discord username and email so we can reach you.
Rescheduling, cancellations and refunds
- If you need to reschedule, please do so before your session. After you book, please join my Discord and message me before your session so I can reach you.
- If you change your mind before your first session takes place, contact us and we will refund your payment. Sessions already delivered are non-refundable.
- If we need to cancel, we will offer a new time or a full refund for that session.
Nothing in these Terms limits any rights you have under consumer protection law.
Conduct
Please be respectful during sessions. We may end a session without refund in cases of harassment, abusive behaviour or requests to break the game’s rules (for example account sharing or cheating).
Recordings and materials
Notes, plans and other materials we share are for your personal use. Sessions are not recorded by us unless we both agree in advance. With your permission, anonymised clips may be used for educational content.
Young players
You must be at least 13 to book. If you are under the age of majority where you live (19 in British Columbia), a parent or guardian must agree to these Terms and to the payment.
Liability
To the extent permitted by law, our total liability for any claim relating to the service is limited to the amount you paid for the session in question, and we are not liable for indirect losses. Marvel Rivals is a trademark of its owners; Fauwkz Coaching is not affiliated with or endorsed by NetEase or Marvel.
Privacy
Our Privacy Policy explains how we handle your personal information.
Governing law and changes
These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. We may update these Terms; the version in effect when you book applies to that booking. Questions? Email bookings@fauwkz-coaching.com.